Privacy Policy

1. Who we are

MoreClutr (trading as CLUTR.) provides removal, man-and-van, packing and related moving services. We operate in the UK and our website is www.moreclutr.com.

For the purposes of applicable data protection law, MoreClutr is the controller of your personal data.

You can contact us at info@moreclutr.com.

2. What information we collect

When you request a quote or book a service with us, we collect the following personal information:

• Your name — so we can identify your booking and communicate with you.
• Email address — to send you your quote, booking confirmation and service communications.
• Phone number — so we can contact you about your move.
• Collection postcode — to calculate your route and price.
• Destination postcode — to calculate your route and price.
• Moving date and preferred start time — to schedule your booking.
• Property type and move details — to assess the scope of work and provide an accurate quote (including property size, access arrangements, packing requirements and any dismantling needed).
• Additional notes — any information you choose to share with us about your move.
• Quote reference and booking reference — to uniquely identify your enquiry and booking.
• Payment information — we do not store your payment card details. Payment is handled by Stripe. We receive confirmation that payment was successful and a Stripe session reference.

We also collect limited technical and usage information automatically when you visit our website. This is described in our Cookie Policy.

3. How we collect your information

We collect your personal information in the following ways:

• Quote request form — when you complete the quote wizard on our website.
• Quote acceptance — when you review and accept your quote.
• Payment — when you pay your deposit or balance through our Stripe-powered payment page.
• Email or WhatsApp communications — if you contact us directly.
• Automatically — limited technical information is collected by our hosting infrastructure (Vercel) when you visit the website. See our Cookie Policy.

4. How we use your information

We use your personal information to:

• Provide you with a price estimate or confirmed quote for your move.
• Confirm and manage your booking.
• Send you your quote, booking confirmation and service updates by email.
• Contact you about your booking by phone if needed.
• Process your deposit and balance payment securely through Stripe.
• Calculate the route distance between your collection and destination postcodes.
• Schedule crew and resources for your moving date.
• Handle any cancellation, amendment or complaint relating to your booking.
• Process refunds where applicable.
• Comply with our legal and regulatory obligations.

5. Lawful basis for processing

We process your personal data on the following lawful bases:

• Contract — processing is necessary to provide you with the quote and moving service you have requested, and to fulfil our contractual obligations to you.
• Legitimate interests — we have a legitimate interest in running our business effectively, which includes managing bookings, preventing fraud, and providing customer support.
• Legal obligation — we may be required to process or retain certain information to comply with applicable law.

6. Who we share your information with

We do not sell your personal information. We share it only with the following third parties as necessary to provide our service:

Stripe

We use Stripe to process deposit and balance payments. When you pay through our website, you are interacting with Stripe’s secure payment infrastructure. Stripe processes your payment card details and may store certain payment-related data in accordance with its own privacy policy. We recommend reviewing Stripe’s Privacy Policy.

Google Workspace & Google Apps Script

We use Google Workspace (including Google Sheets and Google Apps Script) as our back-office system to store quote and booking records, manage availability, and generate customer communications. Your booking information is stored in Google Sheets hosted on Google’s infrastructure in accordance with Google’s data processing terms.

Vercel

Our website is hosted on Vercel. Vercel’s infrastructure processes HTTP requests and may generate server-side access logs containing IP addresses and request data as part of normal hosting operations. Vercel is a US-based provider and operates in accordance with its own privacy and data processing commitments.

Google Fonts

Our website loads fonts from Google Fonts. Google may receive your IP address as part of this request. No personal information collected by us is passed to Google Fonts.

WhatsApp

Our website contains links to our WhatsApp Business number. If you choose to contact us via WhatsApp, that communication is subject to WhatsApp’s privacy policy. We do not pass your data to WhatsApp.

We may also share personal information where we are required to do so by law, court order or regulatory authority.

7. Payment processing

All payment card processing is handled entirely by Stripe. We do not see, store or process your full payment card number at any point. MoreClutr receives confirmation of a successful payment together with a Stripe session reference, which we use to update your booking record.

Stripe is PCI DSS compliant and operates independently secure payment infrastructure.

8. How long we keep your information

We retain your personal information for as long as reasonably necessary for the purposes described in this policy. In practice:

• Booking and customer records are retained for a reasonable period following completion of the service to handle any post-service queries, complaints or disputes.
• We will delete or anonymise personal information that is no longer needed for any purpose.
• We may retain certain records for longer where we are required to do so by law.

As MoreClutr develops its data retention schedule, specific retention periods will be published here.

9. International transfers

Our primary service providers — Vercel and Google — are US-based organisations. When your data is processed by these providers, it may be transferred to or accessed from the United States or other countries outside the UK/EEA.

Both Vercel and Google participate in appropriate data transfer mechanisms. We rely on standard contractual clauses or equivalent safeguards where required.

10. Security

We take reasonable technical and organisational measures to protect your personal information. These include:

• HTTPS encryption for all data in transit to and from our website.
• Server-side processing of sensitive data — payment information is handled server-side by Stripe and is never exposed in our frontend code.
• API secret authentication between our website and our back-office systems.
• Access controls on our back-office Google Workspace environment.

No system is completely secure. If you have concerns about the security of your information, please contact us.

11. Your rights

Under UK data protection law, you have the following rights in relation to your personal information:

• Right of access — you can ask for a copy of the personal information we hold about you.
• Right to rectification — you can ask us to correct inaccurate or incomplete information.
• Right to erasure — in certain circumstances, you can ask us to delete your personal information.
• Right to restriction — in certain circumstances, you can ask us to restrict the processing of your personal information.
• Right to data portability — in certain circumstances, you can ask us to provide your personal information in a structured, machine-readable format.
• Right to object — you can object to processing based on legitimate interests.

To exercise any of these rights, please contact us at info@moreclutr.com. We will respond as soon as reasonably possible and within any statutory timeframe.

12. Complaints

If you are not happy with how we have handled your personal information, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) at ico.org.uk or by calling 0303 123 1113. We would, however, appreciate the opportunity to address your concern first — please contact us at info@moreclutr.com.

13. Changes to this policy

We may update this Privacy Policy from time to time. If we make material changes, we will update the “Last updated” date at the top of this page. We encourage you to review this page periodically.

14. Contact us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

info@moreclutr.com